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Podcast: Above The Business
Episode: Episode 539: Creating Exceptional Customer Experiences with Marc Haine
Description: "At the very core of everything we do is about meeting and exceeding expectations."Marc Haine shares how theatrical principles can transform your small business's customer experience. Drawing from his unique journey from hospitality consultant to stage actor, Marc reveals why most businesses fail to meet basic customer expectations and provides practical strategies to elevate every customer touchpoint.Marc Haine is the author of Lights, Camera, Action and a former hospitality industry fixer with 25 years of experience working with hotels, casinos, and restaurants.Resources MentionedMarc Haine's website: markhaine.com (free touchpoint...