Want to create an interactive transcript for this episode?
Podcast: The Reality of Contact Centres
Episode: The Worst Words to Say in a Call Centre
Description: Send us Fan MailWhat are the words we can’t stop ourselves saying? What phrases do we pepper our conversations with? Do we understand the effect on our customers and our results? This podcast nails the most common phrases and words that literally ‘irritate’ our customers, and should be avoided!Find more useful and essential contact centre development from realitytraining.com