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Podcast: DCA Commerce Code
Episode: Episode 87: Can AI Understand Customers Better? Software That Hears Our Emotions
Description: This week on Commerce Code we speak with Rana Gujral, Chief Executive Officer of Behavioral Signals, about people, their feelings, and the importance of managing people as people. Behavioral Signals is an AI firm using voice recognition to analyze the mood and emotional state of people as they enter a call center or support system.