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Podcast: The AI in Business Podcast
Episode: Recommendations for Banking User Experience - with Tanushree Luke of US Bank
Description: Dr. Tanushree Luke, Head of AI at US Bank (USA's 5th largest bank), shares pragmatic opportunities for improving customer experience in banking, by learning from customer interactions. For example: how to prompt users with the right features and services to predict needs and solve problems more effortlessly. Dr. Luke earned her Ph.D. in Theoretical/Mathematical Physics and MS in Physics and Applied Engineering from George Mason University. Previously she served as the Head of Predictive AI and Machine Learning for Capital One's Conversational AI Platform. Dr. Luke also served as Technical Lead for the Department of Defense/DARPA...