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Podcast: A SEAT at THE TABLE: Helping business leaders grow their influence
Episode: UX Band-Aids that Hide Real Problems
Description: Most companies don’t realize that bad UX shows up in support ticket patterns before it shows up in their metrics.As more organizations lean into greater automation, a poorly designed UX results in slowdowns and user frustration, as support teams scramble to respond to a surge in support tickets.If you are in charge of enterprise systems or evaluating new IT installations, then this is the podcast for you.Today we are joined by the brilliant Tanya Donska. Tanya works with companies like Deutsche Telekom, IQVIA, and D.E. Shaw Group - fixin...