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Podcast: Busting the omnichannel - enterprise hacks and chats
Episode: Customer success debunked and rebooted - a live talk about the role of service providers and SIs - with Josh Greenbaum and Bonnie Duncan Tinder
Description: Yep, on this edition of Enterprise hits/misses radio, Josh Greenbaum and I will settle our differences on customer success. Bonnie Duncan Tinder of Raven Intel will join us to reveal her latest research on the problematic role of professional services partners in customer success initiatives. Join us for this live discussion and yes, your comments will be a big part of this. We'll hash out the problems and shine the light on those getting it done the right way. Reference post: Attention vendors - please stop the customer success hype train, unless you have these six proof points (Y...