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Podcast: Skip the Queue
Episode: Master Planning the Future: How to Build Visitor Attractions That Last - Ray Hole
Description: In this episode of Skip the Queue, Andy Povey is joined by Ray Hole of Ray Hole Architects for a wide-ranging and thought-provoking conversation about strategy, storytelling and the true economics of experience design.
Key Topics Discussed
The “Camelot” collaboration model in attraction development
Experience economy vs. pure economics
Primacy and recency effects in guest psychology
Designing the departure experience
Turning operational cost into experiential value
Storytelling through architecture
Instagrammable design and generational behaviour
Empathy in ticketing and security
Integrating accommodation into attraction strategy
Converting capex into revenue-generating experiences
Show References:
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