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Podcast: TechCentral
Episode: Bolt ups the ante on platform safety
Description: Safety is a core concern for e-hailing operators as it ensures that platforms engender trust among drivers, passengers and the general public. Bolt recently commissioned market research firm Ipsos to conduct research into the perceptions of rider safety in South Africa's e-hailing market.
In this episode of TechCentral's TCS+, Simo Kalajdzic, senior operations manager at Bolt South Africa, discusses findings from the report and how Bolt has used them to inform decision-making regarding its approach to safety on its platform.
Kalajdzic delves into:
* The rationale behind Bolt's commission of the report;
* Why market research firm Ipsos...