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Podcast: The Future of Supply Chain
Episode: Episode 150: The Customer Experience Supply Chain: Meeting Expectations in the Age of Same-Day Delivery with OneRail
Description: This week, we explore how real time data, AI driven orchestration, and proactive communication are transforming last mile delivery into a powerful driver of customer experience and loyalty.Download the episode transcript===== In this episode, Richard Howells talks with OneRail founder and CEO Bill Catania about turning last mile delivery from a cost center into a strategic CX advantage. They cover inventory visibility, carrier optionality, AI driven orchestration, proactive customer communication, and why real time data will shape the future of supply chain. ===== <...