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Podcast: Zinnov Podcast
Episode: Making Customer Communities Your Strongest Moat Ft. StarRez's Jason Day and David Meale
Description: "Our customers come to us and stay with us because of our culture."
In an industry where switching costs are high and contracts are long, most software companies mistake retention for loyalty. StarRez doesn't.
Over 30 years, across Australia, North America, Europe, and now Asia Pacific, they've built something harder to replicate than any feature roadmap, a community that genuinely wants to stay.
In this episode of the Zinnov Podcast, Jason Day, CEO, and David Meale, President, StarRez, sit down with Ravi Darbha, Partner, Zinnov, to talk about what it takes to build a...