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Podcast: The AI in Business Podcast
Episode: How Digital Workers Are Changing Industrial Performance - with Somya Kapoor of IFS Loops
Description: A decade of stalled industrial AI efforts has given way to a new phase where agentic systems can finally handle complex, variable operational tasks without the brittle constraints of earlier automation. In this episode, Somya Kapoor, CEO at IFS Loops, joins Daniel Faggella Emerj CEO and Head of Research to examine how digital workers can be introduced as task‑specific assistants that learn from business instructions and progressively take on procurement, service, and back‑office responsibilities. She highlights the shift toward managing these agents alongside human teams, emphasizing focused adoption, measurable operational gains, and the need for built‑in oversight, audita...