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Podcast: Q.A.C Team
Episode: We’ve heard the phrase The customer is always right,” but is that really true?
Description: On Episode 80 of the Friday at Four Podcast, Charles Luttrell and Steve Kent tackle a topic every business owner has faced but few openly discuss: What happens when the customer is wrong?We’ve all heard the phrase The customer is always right,” but is that really true in today’s business environment? In this episode, we dive into the reality that sometimes customers cross the line. From unrealistic expectations and abusive behavior to damaging reviews and constant complaints, bad customers can drain time, morale, and profits.So the big question is: Should businesses fire bad customers?Running a succes...