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Podcast: Inside Commerce: Ecommerce Strategy, CX and Technology Podcast
Episode: EP333: How The Latest Technology Trends Are Reshaping Ecommerce Team Structures & Skills
Description: This week, we posed ourselves a challenge:To summarise how key ecommerce customer & technology trends like agentic commerce and AI product discovery are going to reshape ecommerce strategy, team structures & the expectations ecommerce business have of employee capabilities and partner skills.This episode covers our main observations and insights:Treat product data as a growth channel.Have AI-native product + engineering leadership.Run continuous experimentation with agents.Properly integrate marketing + data + tech.Ecommerce is seeing a step change from:Humans browsing sites, clicking ads & buying products.To:Multi-agent syst...