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Podcast: Behind the Growth
Episode: Mike Bruno on Overcoming Change Management Friction
Description: Mike Bruno, AVP of Digital at Co-operators, joins Imran Mian on Behind the Growth to unpack what digital transformation really looks like inside a large, regulated financial services organization and why it’s far more than launching a new platform or redesigning a website. Mike explains how enterprise transformation is layered, closely governed at the executive level, and ultimately anchored to one outcome: improving the client experience through coordinated, enterprise-wide change. Early in the conversation, Mike digs into one of the most persistent friction points in transformation efforts: change management. Drawing on experience across multiple organizations, he exp...