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Podcast: Lawyerist Podcast
Episode: Improve Client Satisfaction Without More Work: Designing Smarter Legal Services, with Laura Hartnett
Description: Most law firms are designed for lawyers, not clients. And clients feel it. In episode 609 of the Lawyerist Podcast, Stephanie Everett sits down with Laura Hartnett to explore how design thinking can transform the way legal services are delivered.Â
Laura breaks down why clients often feel confused, anxious, or left in the dark, even when lawyers are doing excellent work. She shares how small changes, like rethinking communication, mapping the client journey, and understanding what happens after you deliver advice, can dramatically improve both client satisfaction and firm efficiency.Â
Together, they share practical ways to re...