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Podcast: In Wheel Time Podcast: Your Go-To Automotive Talk Show
Episode: Ten Minute Oil Change And Other Service Fairy Tales
Description: Half of the frustration people feel at a dealership service department often comes down to one thing: nobody tells them what is actually going on. We dig into a new wave of customer complaints and online reviews that call out unclear updates, shifting timelines, and the awkward silence that starts the moment your car disappears into the bays. We talk about what great service advisor communication looks like, why “fast” is now a baseline expectation, and how the best fixed operations teams focus on managing the customer experience instead of just watching the clock.From there, we get...