Want to create an interactive transcript for this episode?
Podcast: James Schramko Podcast
Episode: 1013 - Turning Operational Crisis into Opportunity: Crisis Management Tips
Description: 02:02 - When does a major incident become an operational crisis? Lloyd defines the term.03:31 - Cybersecurity is a very real concern, particularly in Australia.04:33 - A major category of operational crises is those that impact your public image.07:33 - This is where a DOO has real value in crisis management for business.11:48 - Lloyd pinpoints three ways a director of operations can address a crisis.15:05 - When a crisis happens, how do you coordinate a response?19:00 - One of the great opportunities in a crisis is the...