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Podcast: How to Lend Money to Strangers
Episode: Building better collections processes, with Dylan Jones (IE Hub)
Description: Level with me, how often do you really go to the dentist? Is it every 6 months like they tell you to?Look, I’m not here to judge you, I’ve certainly missed my share of recommended appointments, and it’s not because I don’t believe there’s a benefit to doing so, it’s just that avoiding unpleasant tasks is always an attractive option when the alternative is doing an unpleasant task.The same bad habit can be seen at play in collections where consumers, fearing an angry phone call, delay making contact, sometimes un...