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Podcast: TheInquisitor Podcast with Marcus Cauchi
Episode: Dealing With Difficult People
Description: You can tell people to go to Hell and if you tell them in the right way they'll say "That sounds like a nice place at this time of year"
How do you define someone as a "difficult person"? How does your perception affect your judgement of a person who is upset or picking a fight with you?
In this interview, Amy Woodall, EVP at hashtag#SandlerTrustpointe discusses practical, real world tactics you can use every day to neutralise hostile situations, achieving agreement & commitment, even without having consensus.
She teaches you to take...