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Podcast: Zinnov Podcast
Episode: Rethinking the Retail Business from a People, Process, and Technology Perspective
Description: This is part 2 of our podcast with Sumit Mitra, CEO of Tesco Global Business Services. In the first podcast, Sumit shared his valuable insights on the state of the Retail industry and how the pandemic has indelibly changed the DNA of the Retail sector. In this episode, Sumit takes an inside-out view on how a retail giant like Tesco is solving for customer pain points in the pandemic, by restructuring itself from a people, process, and technology perspective.
Sumit shares some very interesting analogies to explain Tesco’s holistic approach to process and operations. He also sheds li...