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Podcast: B2B Tech Talk with Ingram Micro
Episode: Enabling more effective contact center agents with headset technology
Description: The right headset can make or break your contact center. And with at-home and hybrid work more prevalent than in the past, contact center agents need a good headset now more than ever.Shelby Skrhak speaks with Vern Fernandez, senior manager of contact center excellence at Jabra, about:- The contact center challenges of yesterday versus today- How a great headset solves at-home or hybrid work challenges- The data that Jabra headsets collectEmail the Ingram Micro Jabra team or visit Jabra’s call center headset website for more information.Become an au...