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Podcast: Modern CTO
Episode: Customer Experience Transformation with Rupesh Mithani, SVP at Hexaware
Description: Today we’re talking to Rupesh Mithani, SVP at Hexaware. And we discuss how Customer Experience Transformation requires reevaluating every part of the organization. How to plan as a leader when technology is evolving so rapidly, and why it’s important to give your direct reports the freedom to fail in order to build a strong foundation. All of this right here, right now, on the Modern CTO Podcast!To learn more about Hexaware CXT, check them out at https://hexaware.com/transform-customer-experiences/In case you missed it: c...