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Podcast: Franchise Today
Episode: The Dollar Value of Trust in the COVID-19 Environment: Rallio VP, Ryan Hicks
Description: As Host of Franchise Today, I'm accustomed to drawing out the stories, shared by my guests. This week I actually share a story of my own. It's about a personal and disappointing recent experience that I had as a customer, with a mega, global franchise brand, This experience was a train wreck in every possible way. As reputation management experts, Rallio's VP Ryan Hicks joins me as my subject matter expert today, as I describe the touch points and Ryan describes how THEY SHOULD HAVE gone, from the front line experience at the store, to follow up by the Operator and M...