Want to create an interactive transcript for this episode?
Podcast: Optometry: The Ultimate O.D.
Episode: Ultimate O.D. Nugget - Eliminating Barriers to Entry
Description: Ultimate O.D. Nugget - Eliminating Barriers to Entry
Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right.
In this week's nugget it's all about getting rid of those barriers to entry. Consumers are looking for that top notch customer satisfaction experience EVERYWHERE, not just Costco! We need to be as easy to work with as possible and really think about what we're gaining (or what we're giving up - possibly a life long patient...