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Podcast: Safety And Risk Success
Episode: From transactional to trusted partner, improving insurer-client relationships, with Douglas Barnett of AXA UK
Description: What do insurers want from clients and vice-versa? How can this relationship be moved from a transactional one to a long-term, mutually beneficial partnership? This is the central theme of this week's podcast interview with Douglas Barnett, director of mid-market and risk management at AXA. Talking points include: ✅ How have insurer-client relationships been in the past vs how they should be in an ideal world ✅ What are the drawbacks of getting this wrong, vs the benefits of getting it right? ✅ What is the insurance industry doing to improve custom...