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Podcast: Banking on Digital Growth
Episode: 169) #ExponentialInsights - Appointment Culture: How a Strong Employee Experience Leads to More Conversions
Description: A customer’s tolerance for waiting when it comes to their finances is low — the best way to mitigate any unneeded wait time? — proactive appointment setting by employees.
Not only does it lead to higher conversions, but lifetime value.
To learn more about how exactly companies are integrating appointment culture, I talk with Nicholas Barnes, Practice Director, Financial Services at JRNI, about the employee experience and just how important it is to get comfortable with video conferencing.
Join us as we discuss:
- Focusing on the employee experience to create an overal...