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Podcast: The Traveling Introvert
Episode: Plan your client journey
Description: today I want to discuss your customer journey. A lot of people, when they're thinking about starting a new business, they get very excited to do the website. They do the logo, they they have the product and they go out there and try and sell it, which is great. Â But a lot of the time they don't think about the journey that the customer has to make. Either before or after or during the sale, and that's where you can figure out where there might be some issues. So, for example, OK, your client f...