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Podcast: Keeping IT Brief
Episode: Using ITIL 4 to Grow Federal Health Organizations
Description: In an increasingly fast-paced and complex digital world, organizations are embracing ITIL 4 as the reference framework to accomplish change. Gartner defines digital disruption as “an effect that changes the fundamental expectations and behaviors in a culture, market, industry or process that is caused by, or expressed through, digital capabilities, channels or assets.” Digital disruption is the new norm as technological progresses give rise to new products, services – ever increasing customer demands and expectations. The Information Technology Infrastructure Library Edition 4 (ITIL 4) framework enables organizations to embrace digital transformation in an incremental and proven manner at speed with concepts like high velocit...