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Podcast: The Reality of Contact Centres
Episode: Questioning Skills for Contact Centre Agents and Advisors
Description: Send us Fan MailMost of us don’t ask enough questions. Many of us ask the same questions. Sometimes we ask very dull questions, and often these questions add little of nothing to the conversation. If we can develop the right questioning skills, and continue to create great questions and deeper, more illuminating discussions with customers then we’ll sell way more. That engagement requires an understanding of question types and habits. This short podcasts is a must for advisors, agents and managers – what questions will yield you the best engagement? Find more useful...