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Podcast: The Future Of Work With Jacob Morgan
Episode: Moving from Sympathetic to Empathetic Organizations
Description: Empathy and sympathy are not the same things. Sympathy is the idea of feeling sorry for someone. In other words, when somebody comes to you with a problem or a situation, sympathy is saying, "Oh, I'm sorry." Empathy, on the other hand, is about being able to take that person's perspective and to put yourself in their shoes to feel what they feel. Being a master of empathy will allow you to create better products for your customers, better deal with people, resolve conflicts more effectively, and foster collaboration because you'll be able to build...