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Podcast: The Future Of Work With Jacob Morgan
Episode: Implementing a Customer First Mentality
Description: I love the way my wife Blake Morgan talks about customer experience. She says that we need to figure out how we can make our customers’ lives easier, even if that means our lives get a little bit harder. But what happens in most organizations is the exact opposite. We are willing to make the lives of our customers harder so that we can make our lives a little bit easier. We need to flip that around. The fact is that customers are willing to pay more for a gr...