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Podcast: The Future Of Work With Jacob Morgan
Episode: Where Is Your Yellow Notepad?
Description: Sam Walton was the creator of Walmart and Sam’s Club, two hugely successful retailers that have been around for many, many years. He had a practice that he carried out for many years at the beginning of his career that we may view as simple nowadays, but it was extremely effective and, I think, something we can learn from today. Sam would take a yellow notepad and walk around his store. He would stop and engage with both employees and customers as he walked around and he would ask them questions--how’s it going? What is it l...