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Podcast: The Future Of Work With Jacob Morgan
Episode: How To Lead, Motivate, And Collaborate With A Team You Cannot See: Advice From The CEO Of LiveOps
Description: Greg Hanover is the CEO of LiveOps, a virtual call center company that provides services for a wide variety of industries including healthcare, retail, travel, hospitality, and insurance. LiveOps has a little over 200 full-time employees and they have 14,000 independent contractors who work virtually from home. Having a team of virtual agents has allowed LiveOps to be more cost effective, flexible, and innovative than a traditional brick and mortar call center. Having flexible and remote work options is becoming more and more valuable to employees, no matter what industry they are in. But a lot of executives shy...