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Podcast: The Better Than Rich Show
Episode: Customer Experience Design Principles | The Better Than Rich Show Ep. 10
Description: Customer Experience Design Principles | The Better Than Rich Show Ep. 10
How To Design An Incredible User Experience
0-3:25 Introduction
3:25-4:35 Intro to how to design an incredible user experience
4:35-8:00 How to Empathize with the User (Relate and Remind)
8:00-8:29 Why does a company give a sub-optimal user experience?
8:30-9:00 Higher Ups forgetting what it’s like being a brand new user
9:00-10:00 Appointment set ups receiving automation
10:07-11:02 Meet your customer where they are at
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