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Podcast: B2B Tech Talk with Ingram Micro
Episode: Customer Success, Explained | Global Edition
Description: Customer success has become an industry buzz word. But precisely what is customer success, and how can companies benefit from it? In this special global edition, we hear from our Canadian team:· Bibi Sofowote, Producer and Host of Interesting Humans Podcast · Anthony Karim, Vice President of Vendor Management at Ingram MicroAnthony calls customer success “managed services on steroids.” Customer success is making sure that customers receive all the value they can from the products or solutions they purchased. The essence of these descriptions highlights the notion that customer success is about providing value to customers, so they kee...