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Podcast: Healthcare IT Today Interviews
Episode: The “Digital Front Door” at Piedmont Healthcare Goes Beyond the Actual Door
Description: Healthcare organizations have been improving their "Digital Front Doors". The goal, for most, is to make it as easy as possible for patients to find and book appointments through online channels like websites and apps. Piedmont Healthcare, however, didn’t stop there. They have rolled in wayfinding, call centers, and in-person electronic registration as well. Why? Because they are driven to meet patients where they are.
Healthcare IT Today sat down with Katie Logan, Chief Consumer and Strategy Officer and Jen Melby, Executive Director of Consumer Experience & Digital Innovation at Piedmont Healthcare to hear more about their work...