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Podcast: Post Status Podcasts
Episode: Post Status Excerpt — Support Tips For Plugin Developers
Description: "Settings expectations, communicating well, and being responsive are the top 3 things you can do to improve your customer support." —Dave RodenbaughIn this episode of Post Status Excerpt, David sits down again with Dave Rodenbaugh, founder of Recapture.io. Dave has been involved with the business of WordPress plugins since 2009 with products like Business Directory Plugin and Another Classified WordPress Plugin.Why This Matters: Dave explains how to set expectations for the support you offer, especially in the WordPress repository where users can download plugins for free and request — or demand — free support too. How you de...