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Podcast: The Personal History, Adventures, Experiences & Observations of Peter Leroy
Episode: 🎧 171: I began giving . . .
Description:      I began giving outstanding service, or the illusion of outstanding service, every payday and on any other day when an opportunity presented itself. On rainy days, I rolled the newspapers in wax paper. I learned to ask about customers’ children, grandchildren, pets, arthritis, or whatever else interested them. I often apologized for the paper itself, anticipating the complaints of the customers that an issue was too thin, that the news on the front page was all bad, or that three words had been misspelled in a single headline, and I offered to knock a penny off the price of such de...