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Podcast: FNO: InsureTech
Episode: Ep 2 - Brett Goldberg, Former CEO of SPEX
Description: "The claim is the moment where the insurance product or insurance company shines or fails." - Brett Goldberg (click to tweet) Every company has a unique customer journey. In most cases, the touchpoints exist at the time of payment, and there are clear exchanges of value. But with insurance, the equation isn't so simple. We pay our insurance so that in case something happens, we can get the help and coverage we need. That moment when a crisis occurs and we file our claim is the moment the customer truly interacts...