Want to create an interactive transcript for this episode?
Podcast: ListenUp!
Episode: Vance Morris - Understanding Disney’s Process for Customer Service
Description: Vance Morris is a former Disney leader, Disney and customer experience strategist, and international speaker. He has built his career on the tenets of Disney’s brand of service. He’s spent the past 10 years sharing the insider secrets for a customer and guest service experience that works like magic. After a decade with Disney, he’s put those same principles to use in his own position as President and Owner of Chesapeake Service Solutions, which owns multiple chem-dry franchises on the U.S. east coast. Vance has been featured on NBC, CBS, FOX, and more. In this e...