Want to create an interactive transcript for this episode?
Podcast: Slice of Healthcare
Episode: #237 - Patty Hayward, VP of Strategy at Talkdesk
Description: Our guest: Patty Hayward, VP of Strategy at TalkdeskIn this episode, we discussed:Her backgroundTalkDesk's role in healthcare How the pandemic and the acceleration of digital transformation in healthcare has it affected the relationship between payers and their membersHow technology, specifically AI, can help solidify the member experienceWhat some of the specific ways that payers are improving their customer service prowessThis episode was recorded in January 2022. Our sponsors for this episode are BlocHealth, Curation Health, ChenMed & MediTelecare.BlocHealth is building the eco...