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Podcast: New Books in Business, Management, and Marketing
Episode: Emma Bridger and Belinda Gannaway, "Employee Experience by Design" (Kogan Page, 2021)
Description: Today I talked to Belinda Gannaway, co-author (with Emma Bridger) about her book Employee Experience by Design: How to Create an Effective EX for Competitive Advantage (Kogan Page, 2021).Covid-19 has drastically changed the workplace, causing “essential workers” to contemplate what they essentially want from their jobs over and above decent pay and benefits. High on such a list of priorities is gaining greater autonomy, an opportunity to learn and to achieve a sense of purpose on the job. Cast aside as my guest this week indicates are myths that the employee experience (EX) is about perks, that HR “owns...