Podcast: The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
Episode: Customer Journey Management as Change Management with Erin Zentz, AARP
Description: Today we’re going to talk about customer journey management and its relationship to change management. To help me discuss this topic, I’d like to welcome Erin Zentz, Director of Experience Design, AARPLearn more about your ad choices. Visit megaphone.fm/adchoices
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