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Podcast: Banking on Digital Growth
Episode: 195) #ClarityCalls - Chasing the Ultimate Customer Experience
Description: Great institutions are constantly chasing the ultimate customer service experience.
Once they’ve reached a threshold of excellence, how do they retain it?
That’s one of the great questions that Todd Treadway, Digital Channels Director and Senior Vice President at Provident Bank, had for me in this episode.
Todd and I had a wonderful conversation when we met at the Total Expert event Accelerate in Arizona last fall.
We took this opportunity to continue the dialogue and catch up on his experience with his firm’s digital growth journey.
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