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Podcast: Tradeoffs
Episode: Answering the Call, Part 2: Struggling to Staff the Nation’s New Crisis Line
Description: In Part 2 of our special series on 988, we explore the scramble to staff the country’s new mental health crisis line and the workforce lessons 988 can learn from 911.Learn more about how 988 came to be, what’s at stake and what it will take to succeed in the first episode in our series.Guests: Rebecca Neusteter, PhD, Executive Director, Health Lab, University of ChicagoRita Salazar, 911 call-taker, Valley Communications CenterMichelle Lilly, PhD, Associate Professor of Clinical Psychology, Northern Illinois UniversityJennifer Battle, MSW, Di...