Want to create an interactive transcript for this episode?
Podcast: Let's Talk Loyalty
Episode: #232: Innovation in China with Lagardère Travel Retail (Short Summary Show)
Description: This episode is sponsored by Points, a Plusgrade company. Read more about their Exchange solution as a growth channel for loyalty programs here.The global Covid crisis challenged many businesses to the brink of survival, especially in the travel industry.Across airlines, hotels, hospitality and duty free, with global travel volumes almost non-existent, these travel companies were challenged to innovate in ways they may never have imagined before.Lagardère Travel Retail saw the pandemic as an incredible opportunity to create compelling new channel with their customers, creating an entirely new s...