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Podcast: Compliance Clarified – a podcast by Thomson Reuters Regulatory Intelligence
Episode: Season 5, Episode 5: The challenge of increasingly vulnerable customers
Description: In the fifth episode of season 5 of the Compliance Clarified podcast, Susannah Hammond is joined by Lindsey Rogerson and Rachel Wolcott Engler to look at the compliance challenges posed by increasingly vulnerable customers. Compliance officers are used to the concept of vulnerable customers and the need to take additional care to ensure consistently good customer outcomes but with a cost-of-living crisis, digital transformation and a new UK consumer duty the challenges are growing. Links to content referenced in the discussion: UK Finance vulnerability academy https://www.ukfinance.org.uk/events-training/vulnerability-academy-october-2021 Article on...