Want to create an interactive transcript for this episode?
Podcast: Keeping IT Brief
Episode: Implementing CX and HCD for Meaningful Change in the Healthcare Landscape
Description: Addressing President Biden’s Customer Experience (CX) Mandate in Federal Health In December 2021, President Biden published an Executive Order that mandated federal agencies to adopt the customer experience (CX) approach in their primary strategy and operations. Biden stated that “the government’s primary mission is to serve. By placing people at the center of everything we do, the government will be able to deliver timely, modern and secure services to you — the people.”With December’s EO and the recent news from OMB, the White House wants to fundamentally change the way Americans access government services and...