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Podcast: B2B Tech Talk with Ingram Micro
Episode: The Impact of Customer Success on Business Practice | Global Edition
Description: Customer success has changed the way business operates. Think of how products were generally sold. There was no need for continuous touches with the customer, and therefore no need to create a model for continual engagement. Today we have high-touch, low-touch, tech-touch and hybrid models in between—all designed to keep the customer loyal to your business.In this special global edition, we hear from our Canadian team:· Bibi Sofowote, Producer and Host of Interesting Humans Podcast · Sarah Poonawala, Channel Account Subscription Specialist at Ingram MicroWith the advent of subscriptions comes an increased need for partner e...