Want to create an interactive transcript for this episode?
Podcast: My Favorite Mistake: Learning Without Blame in Business and Leadership
Episode: Learning from Business Mistakes: Jim McCann and the 1-800-FLOWERS Deal
Description: Founder / Chairman of 1-800-FLOWERS
Episode page with video, transcript, and more
My guest for Episode #172 of the My Favorite Mistake podcast is Jim McCann, the founder and chairman of 1-800-FLOWERS, one of the first companies to pioneer and popularize the use of both toll-free telephone numbers and Web sites to sell goods and services directly to consumers.
Jim is a highly successful entrepreneur, public speaker and published author with titles including Talk is (Not!) Cheap: The Art of Conversation Leadership) — his passion is helping people deliver smiles. Jim’s belief in the...